SplatLab Privacy And Cookies Policy
Privacy Policy
Last updated: 03 March 2026
This Privacy Policy explains how SplatLab ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, make a booking, purchase a voucher, or interact with us online.
We are committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business Name: SplatLab
Address: Basement Studio, Garm Depot, 7 The Arcade, Bournemouth, BH1 2AFContact Email: splatlab.uk@gmail.com
Tel: 07795 482318
SplatLab acts as the data controller for the personal data collected through this website.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
a) Information you provide to us
Name
Email address
Telephone number
Billing and payment details (processed securely by third-party providers)
Booking details (date, time, number of participants)
Information submitted via contact forms, waiver forms, joining instructions, or incident reports
Communications you send to us
b) Information we collect automatically
IP address
Browser type and version
Device information
Pages visited and time spent on the website
Cookies and similar tracking technologies
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To manage bookings and deliver SplatLab experiences
To process payments and issue vouchers
To send booking confirmations, joining instructions and important service updates
To respond to enquiries and customer support requests
To improve our website, services and customer experience
To comply with legal, health and safety, and insurance obligations
To maintain internal records, reporting and franchise compliance
4. Lawful Bases for Processing under UK GDPR, we rely on the following lawful bases:
Contract: where processing is necessary to fulfil a booking or purchase
Legitimate interests: to operate and improve our business (without overriding your rights)
Legal obligation: to comply with health & safety, financial, or regulatory requirements
Consent: where required, such as for marketing communications or non-essential cookies
5. Marketing Communications
We may send you marketing communications about SplatLab only where:
You have opted in, or
We are permitted to do so under soft opt-in rules
You can unsubscribe at any time by using the link in our emails or by contacting us directly.
6. Sharing Your Personal Data
We may share your personal data with trusted third parties, including:
Payment processors
Booking and scheduling platforms
Email communication providers
Website hosting and analytics providers
Professional advisers (e.g. accountants, insurers)
SplatLab franchisees and the SplatLab franchisor, where relevant to your booking or enquiry
All third parties, including franchisees, are required to respect the security of your data and process it in accordance with UK GDPR.
6A. Franchise Data Sharing & Responsibilities
SplatLab operates a franchise model. Depending on the location you book or interact with:
Your personal data may be shared between SplatLab (the franchisor) and the relevant SplatLab franchisee for the purposes of managing bookings, delivering experiences, customer communications, health & safety compliance, and incident reporting.
Franchisees may act as independent data controllers or joint data controllers in relation to your personal data, depending on the nature of the processing.
All SplatLab franchisees are contractually required to comply with UK GDPR, this Privacy Policy, and the SplatLab data protection standards.
If you have questions about how your data is handled at a specific SplatLab location, you may contact that studio directly or contact the franchisor using the details below.
7. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, including:
Booking and transaction records: up to 7 years
Health & safety and incident records: as required by law or insurance
Marketing data: until you withdraw consent
9. Your Data Protection Rights Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
Any requests should be made by email to: splatlab.uk@gmail.com
10. Cookies
Our website uses cookies to improve functionality and user experience.
For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.
11. Data Security
We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways. You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control. We take appropriate technical and organisational measures to protect personal data, including:
Secure systems and access controls
Encrypted payment processing
Limited access to personal data on a need-to-know basis
12. Children’s Data
SplatLab experiences may be booked for children as part of family or group sessions. We only collect children’s data, limited to age specifically, where necessary for bookings, safety, and legal compliance, and always with parental or guardian involvement
13. Third-Party Links
Certain areas of this website may contain links to external websites. These websites are not under our control and do not form part of the SplatLab website. We accept no responsibility for the content, accuracy, or availability of any third-party website.
Where third-party advertising appears on this website, such display does not constitute an endorsement, approval, or recommendation of the advertiser, advertising network, or their products or services.
This website may also provide the opportunity to contact or engage with third parties. If you choose to contact or transact with any third party as a result of visiting this website, you do so at your own risk. We accept no responsibility or liability for any communications, agreements, or transactions between you and any third party.
We do not sell, trade, or share your personal information with third parties for marketing purposes. Payment transactions processed via third-party providers such as Stripe or Square are handled directly by those providers, and we do not have access to your full payment card details. Such transactions are subject to the terms and privacy policies of the relevant payment provider.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: splatlab.uk@gmail.com
8. COMPLAInts
If you have any questions or queries relating to the use of your data then please contact us in the first instance at splatlab.uk@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
End of Privacy Policy
SplatLab Cookie Policy
Last updated: 29 January 2026
Business Name: SplatLab
Address: Basement Studio, Garm Depot, 7 The Arcade, Bournemouth, BH1 2AF Contact Email: splatlab.uk@gmail.com
Tel: 07795 482318
This Cookie Policy explains how SplatLab ("we", "us", "our") uses cookies and similar technologies on our website.
This policy should be read alongside our Privacy Policy and applies to all SplatLab websites, including those operated by franchisees.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet or mobile phone) when you visit a website. Cookies help websites function properly, improve user experience, and provide information to website owners.
Cookies may be:
Session cookies (deleted when you close your browser)
Persistent cookies (stored on your device for a set period or until deleted)
2. How We Use Cookies
SplatLab uses cookies to:
Ensure the website functions correctly
Improve website performance and usability
Understand how visitors use our website
Support booking, enquiry and payment processes
Deliver relevant marketing content where consent has been given
3. Types of Cookies We Use
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be switched off in our systems.
They are usually set in response to actions made by you, such as:
Navigating the website
Submitting forms
Managing bookings
Lawful basis: Legitimate interests / contractual necessity
b) Performance & Analytics Cookies
These cookies allow us to measure and improve the performance of our website by collecting information about how visitors use the site (e.g. pages visited, time spent on pages).
Examples may include:
Google Analytics or similar tools
These cookies help us understand what content works well and where improvements are needed.
Lawful basis: Consent
c) Functionality Cookies
These cookies enable enhanced functionality and personalisation, such as remembering preferences or previous interactions.
If you do not allow these cookies, some or all of these services may not function properly.
Lawful basis: Consent
d) Marketing & Advertising Cookies
These cookies may be set through our site by advertising or social media partners to:
Build a profile of your interests
Show relevant adverts on other sites
Measure the effectiveness of marketing campaigns
Examples may include Meta (Facebook/Instagram) pixels or Google Ads.
Lawful basis: Consent
4. Franchise & Third-Party Cookies
SplatLab operates a franchise model. Depending on the website or booking platform you use:
Cookies may be placed by SplatLab (the franchisor) or by individual SplatLab franchisees
Third-party booking, payment, analytics or marketing platforms may set cookies on our behalf
All franchisees and third parties are required to comply with UK GDPR and applicable cookie laws.
5. Managing Cookie Preferences
When you first visit our website, you will be presented with a cookie banner allowing you to:
Accept all cookies
Reject non-essential cookies
Manage your cookie preferences
You can also control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website
6. How to Delete or Block Cookies
Most web browsers allow you to control cookies through their settings. You can usually:
Delete existing cookies
Block all or some cookies
Set preferences for certain websites
You can find guidance for your browser here:
Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Edge: https://support.microsoft.com/help/4027947
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. Any updates will be posted on this page with a revised date.
8. Contact Us
If you have any questions about our use of cookies, please contact:
Email: splatlab.uk@gmail.com
End of Cookie Policy